Advanced Alarm ManagementIDC12973
This licensed feature enhances Command Centre's Alarm Monitoring capabilities, allowing operators to easily escalate alarms in emergency situations where guards or police need to be dispatched.
Security Supervisors are notified when alarms are not dealt with in a timely manner and can check on operators to ensure their safety and wellbeing.
SKU: C12973
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Requires Command Centre v9.10 and above.
Advanced Alarm Management introduces the following functions to Command Centre Alarm viewer:
- Manual Escalation: Operators can manually escalate alarms to a higher-level operator, for dispatch of guards or police.
- Timed Supervisor Notification: Supervisors are notified when alarms are acknowledged but not processed or escalated within a set timeframe. Supervisors are also notified when an alarm has been escalated but not acknowledged within a set timeframe.
- Alarm Assignment: Operators have the option to start and stop receiving alarms. Alarms are fairly distributed amongst active operators and are redistributed if an operator logs off.
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