Requires Command Centre v9.10 and above.
Advanced Alarm Management introduces the following functions to Command Centre Alarm viewer:
- Manual Escalation: Operators can manually escalate alarms to a higher-level operator, for dispatch of guards or police.
- Timed Supervisor Notification: Supervisors are notified when alarms are acknowledged but not processed or escalated within a set timeframe. Supervisors are also notified when an alarm has been escalated but not acknowledged within a set timeframe.
- Alarm Assignment: Operators have the option to start and stop receiving alarms. Alarms are fairly distributed amongst active operators and are redistributed if an operator logs off.
